Refund policy
Last updated:
30‑day money‑back guarantee
You may request a full refund within 30 days of payment, with no reason needed. The guarantee covers the most recent charge of your subscription. Past subscription periods are not covered by this guarantee.
Cancelling and refunding are different
Cancelling stops renewals; it does not return money already paid. Currently, you pay for each period yourself and there are no automatic card charges or a cancellation button. To stop renewing, do not pay for the next period. Review your plan and paid-through date in patient billing or clinic settings → Billing. A refund is a separate request to return a past payment.
How to request a refund
Email info@nawahealth.net with your receipt or order number and the email used for your account or checkout. No reason is required. For a clinic, find receipts in clinic billing history.
Card refunds
Refunds go back to the same card used for payment. Paymob initiates the refund and the issuing bank posts it. For Egyptian cards, this usually takes about 7–18 business days in total. Timing can vary with your bank. Cards are the only payment method enabled now; other methods will be added to this policy when they are switched on.
Currency
Refunds are issued in the currency of the original transaction. Your card issuer determines any difference due to exchange-rate changes.
Access after a refund
When a full refund is confirmed, the access that payment bought ends.
Chargebacks and disputes
If a charge looks wrong, contact us first so we can help you resolve it. A bank dispute is handled through your card issuer and Paymob.